Refund Policy

Refund Policy

At C2C Worldwide Pvt. Ltd., we strive to provide reliable and professional logistics services. This Refund Policy outlines the conditions under which refunds may be considered for services booked through our company.

Service Charges

All quotations, freight charges, customs fees, transportation costs, warehousing fees, and other logistics-related charges are communicated and agreed upon before service execution.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate payment made by the customer.
• Payment received for a service that could not be initiated due to operational reasons attributable to C2C Worldwide.
• Overpayment made against an invoice.
• Cancellation approved by C2C Worldwide before the shipment or service process has commenced.

Non-Refundable Services

Refunds will generally not be provided for:

• Services already completed or partially completed.
• Freight, transportation, customs clearance, warehousing, or logistics services that have already been initiated.
• Delays caused by customs authorities, government regulations, weather conditions, force majeure events, or third-party carriers.
• Charges paid to external agencies, shipping lines, airlines, ports, customs authorities, or other third-party service providers.
• Any losses arising from incorrect information provided by the customer.

Cancellation Policy

Customers wishing to cancel a service request must notify us in writing as early as possible. Cancellation requests are subject to review, and any applicable costs incurred before cancellation may be deducted from the refundable amount.

Refund Process

Approved refunds will be processed through the original payment method whenever possible.

• Refund requests must be submitted via email.
• Supporting payment details may be required for verification.
• Approved refunds are typically processed within 7–14 business days.

Limitation of Liability

C2C Worldwide shall not be liable for indirect, incidental, or consequential losses arising from delays, shipment disruptions, customs issues, or circumstances beyond our reasonable control.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updated versions will be published on this page and become effective immediately upon posting.

Contact Us

For refund-related inquiries, please contact